Trade Assurance Alibaba – Trade Assurance Protects Your Orders On Alibaba.com

Experience secure transactions from payment to delivery on Alibaba.com

The website alibabatradeasurance.com functions as a secure subsidiary of Alibaba.com, providing enhanced protection and reliable safeguards for all transactions.

Trade Assurance covers every stage of your purchasing journey

We provide buyers on Alibaba.com with secure ways to pay, protect against unforeseen circumstances such as product or shipping issues, and mediate between buyers and suppliers to resolve any issues related to the purchase.

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How we protect your purchases on Alibaba.com

Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.

What is covered

Safe & easy payment

Money back policy

Shipping & Logistics Services

After-sales protection

Safe & easy payments

Every payment you make through Alibaba.com is encrypted, secure, and processed in as quickly as 2 hours.

Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency.

You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow.

*For eligible buyers

Money-back policy

Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.

If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.

*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements.

Shipping & logistics services

Reduce inventory uncertainty knowing your order will be delivered by a fixed date or you receive platform compensation with our On-time Delivery Guarantee.

With Alibaba.com Logistics, you can enjoy the reliability of our own logistics network and track your shipment in real-time for most countries and regions around the world.